Austin Cleaning Service Frequently Asked Questions :

Q: Is a long-term contract required for service?
A: A long-term contract is not required. We're happy to earn your business each and every time we clean. You can schedule our services on a regular basis, or you can just call us as needed. We are here to serve you when you need us.

Q: Are you bonded and insured? 
A: AustinCleaning Service is bonded and insured. We will be happy to provide you with proof of our insurance and bonding during your in-home consultation. Bonding is insurance that protects and compensates you if a AustinCleaning associate is guilty of theft. Liability insurance protects you and will cover damage to your home or property if it is caused by a AustinCleaning associate.

Q: What if something in my home gets broken?
A: Our staff is trained to take the utmost care while cleaning your home. However, accidents do happen.  If something in your house is broken by one of our employees, we will make every effort to repair or replace the item. Insurance claims will be filed when appropriate. Please notify us within 48 hours of the cleaning date should an accident occur.

Q: What if I am not satisfied with my cleaning?
A: We offer a 100% satisfaction guarantee. If something was missed, and you are not satisfied, please notify us within 24 hours of the cleaning and we will send the team back to your house at our expense to correct the problem. We ask for performance feedback from all of our clients. If you’re not satisfied with our services, we’re not satisfied.  

Q: What towns do you service? 
A: We provide maid cleaning services in the City of Austin and surrounding areas of Austin.

Q: Do you provide the cleaning supplies? 
A: Yes. We furnish everything needed to clean your home free of charge. We would be pleased to accommodate you should you wish to use your own preferred supplies for a particular application.

Q: Is it okay to give special instructions?
A: Yes! In striving to maintain a good relationship with our clients, communication is critical. Please let us know if you have any special instructions and they will be clearly communicated to our cleaning associates. You can use our online account management system to log a service ticket or simply send us an email or call us on the phone.

Q: What if I would like something cleaned that is not part of your regular service?
A: AustinCleaning Service invites you to customize you service to best fit your exact needs.
Contact us at 512-354-7615 for more information about specific projects and guidelines.

Q: Will I have the same cleaning professional each visit? 
A: We make every effort to send the same team each time. We know how important it is to have someone you know and trust cleaning your home. However, from time to time we may have to make substitutions. When or if this happens the quality will not be compromised.

Q: How many people will clean my home?
A: Our teams consist of 1 to 4 members. The size of the team depends on the size of your home and condition.

Q: What will it cost to have my house cleaned? 
A: The price will depend on the size of your home, its condition, and other factors such as, clutter, pets, and lifestyle. Our pricing is completely individualized and will be determined after our initial free consultation.

Q: What if my cleaning falls on a holiday? 
A: If your schedule cleaning falls on a holiday that we observe, we will contact you to make alternative arrangements.

Q: What days do you work?
A: Our normal work days are Monday through Friday from 8:00 am to 5:00 pm. Arrangements can be made for Saturday or Sunday should you have special cleaning requirements, such as before/after party clean ups, move in/move out, etc.

Q: How and when do I pay for my cleaning service?
A: Payment is due at the time of service. We accept most major credit cards, debit card payments, and payment by check or cash. We will set you up with an account in our online account management system and you can pay online or call us with a credit card. If you would like to pay by cash or a check (payable to AustinResidential & Commercial Service), please place your payment on the kitchen counter for us to pick up when we arrive.

Q: How do I provide feedback on my cleaning?
A: Communication is the key to a successful housecleaning relationship. Please contact us with your questions, concerns, and suggestions so we can continue to provide you with exceptional service. We are always available to assist you with your cleaning service questions by phone or by email. You can also log into our system and leave feedback. If you call after hours, please leave a message and we will get back to you during normal business hours.

Q: Is Austin Cleaning Service a franchise? 
A: No, AustinCleaning Service is a local Austin company. It is locally owned and operated.

Q: Are pets a problem? Do I have to lock them up?
A: Most of our clients have pets. Our associates love pets and are happy to have them around, as long as the pets feel the same way! We'd like the opportunity to be introduced to them by you first, if possible.  We'll have all the information about the pets and their needs on our checklist for future visits.

Q: Can I buy a gift certificate?

A: Absolutely, Gift certificates are a thoughtful and much appreciated gift for new parents, college students a family dealing with a stressful time, or just as a treat for a good friend.